It was 7:45 pm, Los Angeles Airport; 75 rows of us (each row had 10 seats in the main cabin) were supposed to board the plane to Auckland, New Zealand in 45 minutes. An announcement over the PA system said the toilets were stuffed up and didn’t work. It would be 3 hours before they... Learn More

Have you ever said one thing with your mouth and an opposite thing with the rest of your face/body? Guess which communication the other person will likely believe? I Studies have shown that only 8% of communication is verbal; the other 92% is composed of a combination of gesture, body language, posture, facial expression, eye... Learn More

When I withhold my contribution, it is usually because I think I can better guarantee the outcome I want or prevent the outcome I don't want. Basically I turn into a manipulative schemer … which isn't necessarily 'bad' – depending on the outcome I am seeking. As a trainer and a coach for the More... Learn More

Today Rebecca (my daughter) and Chase (my 8-week-old grandson) and I watched Joe Biden and then Barack Obama be sworn in as VP and President of the United States. I cried. I don't even know why exactly. I suspect it's what always gets me – the nobility of the human spirit to rise to the... Learn More

 There we were, five senior trainers gathered around the table during a dinner break at Way of a Warrior. One of the trainers was heatedly focusing on Mary (alias). It was heat that was actually meant for all of us. I thought some of the heat was right on, and some was off the mark.... Learn More

Yes, there is a downside to speaking up, telling the truth, being a whistle blower. Mahatma Gandhi spoke up and was imprisoned. Jesus spoke up and was crucified. Modern day whistle blowers have been terrorized. Saying unpopular things or being the lone voice of reason or pointing out data that bursts the prevailing illusion can... Learn More